PRIVACY POLICY

Privacy Policy

Last updated: August 2026

At Nourishery, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains the types of information that may be collected when you visit our online store, make a purchase, contact us or otherwise interact with Nourishery, as well as how that information may be used.

1. Information We May Collect

When you interact with our store, we may collect information such as:

  • Your name
  • Email address
  • Phone number
  • Billing information
  • Shipping/delivery address
  • Order and purchase information
  • Customer-service communications
  • Device and browser information
  • IP address
  • Website activity and interaction information
  • Marketing preferences where applicable

Information collected depends on how you interact with our website and which store features you use.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.
  • Arrange delivery of purchased products.
  • Provide order confirmations and updates.
  • Respond to customer-service inquiries.
  • Handle damaged or incorrect order claims.
  • Detect or prevent fraudulent or suspicious transactions.
  • Maintain and improve our website and customer experience.
  • Understand how customers interact with our store.
  • Communicate promotions, launches or marketing messages where permitted and where you have provided the appropriate consent.
  • Meet applicable legal, regulatory, accounting and operational requirements.

3. Shopify

Our online store is powered by Shopify.

Shopify provides the e-commerce technology that allows us to operate our online store, process orders and provide related services.

As part of providing these services, customer information may be processed by Shopify and its service providers in accordance with their applicable privacy practices.

Shopify provides merchants with privacy-management tools because customer privacy requirements may differ depending on the countries and regions in which a store operates.

4. Payment Information

When you make a purchase, payment information may be processed by the payment service providers available through our store.

Nourishery generally does not directly receive or store complete payment-card credentials when those details are processed securely by an authorized payment provider.

The exact information processed depends on the payment method you choose.

5. Service Providers

We may share information with companies that assist us with operating the store and fulfilling customer orders, including providers involved in:

  • E-commerce infrastructure
  • Payment processing
  • Shipping and courier services
  • Customer support
  • Website hosting
  • Analytics
  • Fraud prevention
  • Marketing and advertising, where applicable

These providers may process information only as required to deliver their respective services and according to applicable contractual or legal obligations.

6. Cookies & Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand website usage.
  • Improve performance.
  • Support checkout and shopping-cart functionality.
  • Measure marketing effectiveness where applicable.

Depending on your location and applicable requirements, you may be provided with controls relating to cookies or certain types of data processing.

Shopify provides customer-privacy controls, including privacy settings and, where applicable, cookie/privacy features that merchants can configure for different regions.

7. Marketing Communications

If you choose to subscribe to promotional emails or other marketing communications, we may use your contact information to send:

  • Product updates
  • New launches
  • Promotions
  • Special offers
  • Brand news

Where applicable, you can unsubscribe through the unsubscribe option included in the marketing communication or contact us for assistance.

Transactional communications relating to an existing order may still be sent where necessary.

8. Protecting Your Information

We take reasonable administrative and technical steps intended to protect personal information from unauthorized access, loss, misuse or disclosure.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

9. Data Retention

We may retain information for as long as reasonably necessary to:

  • Process and maintain order records.
  • Provide customer support.
  • Meet accounting and tax obligations.
  • Resolve disputes.
  • Detect fraud.
  • Meet legal or regulatory requirements.

Retention periods can vary depending on the nature of the information and applicable requirements.

10. Your Privacy Choices

Depending on where you live and the laws applicable to your information, you may have certain rights or choices concerning your personal data.

These may include rights relating to:

  • Access
  • Correction
  • Deletion
  • Withdrawal of consent
  • Objection to certain processing
  • Marketing preferences

Not every right applies in every jurisdiction.

To make a privacy-related request, contact us using the details below.

11. Children's Privacy

Our products and online store are not intended to knowingly collect personal information from children in circumstances where parental or guardian consent would legally be required.

If you believe information relating to a child has been submitted improperly, please contact us.

12. Third-Party Websites

Our website may contain links to third-party services or social-media platforms.

When you leave our website, the privacy practices of those third parties may apply. Nourishery is not responsible for the privacy practices or content of independent third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

  • Our business practices
  • Website functionality
  • Service providers
  • Technology
  • Applicable regulatory requirements

The latest version will be published on this page with an updated revision date.

14. Contact Us

For privacy questions or concerns:

Nourishery

Email:
Nourisherypk@gmail.com

Helpline:
0303 9665501

WhatsApp:
0303 9665501

Customer Care Hours:
Monday – Friday
11:00 AM – 7:00 PM

Instagram:
@nourishery.pk