SHIPPING POLICY

Shipping Policy

Thank you for shopping with Nourishery.

We carefully prepare and pack every order to help ensure your skincare products arrive safely and in excellent condition.

Order Processing

Once your order has been successfully placed, it will be prepared for dispatch.

Orders are processed according to our normal business operations and may require additional time during:

  • Sales
  • Product launches
  • Promotional campaigns
  • Public holidays
  • Periods of unusually high order volume

Once your order has been dispatched, you may receive shipping or tracking information where available.

Shipping Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Recipient name
  • Active phone number
  • Complete street/address details
  • Area
  • City
  • Any additional information required for successful delivery

Please check your shipping information carefully before placing your order.

Nourishery cannot guarantee successful delivery when incomplete or incorrect contact/address information has been provided.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Delivery Time

Delivery times can vary depending on your location, courier operations, order volume and other circumstances outside Nourishery's direct control.

Any delivery estimate provided should be treated as an estimate rather than a guaranteed delivery date.

Courier Delays

After an order has been handed over to the courier, occasional delays may occur due to circumstances such as:

  • Weather conditions
  • Public holidays
  • Operational disruptions
  • High shipment volumes
  • Remote delivery locations
  • Courier network delays

Our team will assist where reasonably possible if you experience an issue with your shipment.

Order Tracking

Where tracking is available, customers may use the tracking information provided after dispatch to check the status of their shipment.

If your tracking information has not updated for an unusual period, please contact our customer-care team.

Failed Delivery Attempts

Please ensure that the recipient is available at the supplied delivery address and that the provided phone number is active.

If a delivery fails because the customer cannot be contacted, refuses the parcel or provides incomplete/incorrect information, additional shipping or re-delivery charges may apply where applicable.

Damaged During Shipping

If your order arrives damaged, leaking or otherwise affected during transit, contact us within 48 hours of delivery.

Please provide:

  • Your order number
  • Clear photographs of the outer packaging
  • Clear photographs of the affected product
  • A video where necessary to demonstrate the issue

Verified cases will be handled according to our Return, Exchange & Refund Policy.

Need Help With Your Delivery?

Helpline / WhatsApp:
0303 9665501

Customer Care Hours:
Monday – Friday
11:00 AM – 7:00 PM

Email:
Nourisherypk@gmail.com

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