RETURN, EXCHANGE & REFUND POLICY

Return, Exchange & Refund Policy

At Nourishery, we want you to have a smooth and reliable shopping experience.

Every order is carefully checked and packed before dispatch to help ensure that it reaches you in the best possible condition.

Please read the following policy before placing your order.

Damaged, Defective or Incorrect Orders

If you receive a product that is:

  • Damaged
  • Leaked
  • Defective
  • Incorrect
  • Damaged during transit

please contact Nourishery within 48 hours of delivery.

To help us investigate the issue, please provide:

  • Your order number
  • Clear photographs of the product
  • Clear photographs of the packaging
  • A video showing the issue where applicable

Once the issue has been reviewed and verified by our customer-care team, an eligible product may be replaced or exchanged.

Exchange Eligibility

An exchange may be approved when:

  • The wrong product was sent by Nourishery.
  • The product arrived damaged.
  • The product arrived defective.
  • The product was damaged or leaked during transit.

Approval is subject to verification by our customer-care team.

Opened or Used Products

For hygiene, health and product-safety reasons, opened, used or partially used skincare products cannot be returned or exchanged, except where a verified product defect or delivery-related issue applies.

Change of Mind

We do not accept exchanges or returns where:

  • You changed your mind after ordering.
  • You accidentally ordered the wrong product.
  • You no longer want the product.
  • You selected the wrong quantity or variation.

Please review your cart and order information carefully before completing your purchase.

Order Cancellation

Orders can only be cancelled before they have been dispatched.

Once an order has been processed and dispatched, cancellation is no longer possible.

If you need to request a cancellation, contact us as soon as possible through our helpline or WhatsApp.

Refund Policy

To maintain our hygiene and product-safety standards, Nourishery currently does not offer refunds.

Where an eligible damaged, defective or incorrect order has been verified, the appropriate resolution will generally be a replacement or exchange according to this policy.

Skin Sensitivities & Allergic Reactions

Everyone's skin is different.

Nourishery cannot guarantee that every skincare product will be suitable for every individual and is not responsible for reactions resulting from individual skin sensitivities, allergies or intolerance to particular ingredients.

Customers are encouraged to:

  • Review the full ingredient list before use.
  • Avoid ingredients they know they are sensitive or allergic to.
  • Perform a patch test before using a new skincare product.

If irritation occurs, discontinue use.

How to Request an Exchange

Contact us within 48 hours of receiving your order:

WhatsApp / Helpline:
0303 9665501

Email:
Nourisherypk@gmail.com

Please provide your order number together with clear photographs/videos showing the issue.

Our customer-care team will review the request and provide further instructions if your order qualifies.

Important

Products sent back without prior approval from Nourishery may not be eligible for exchange.

We appreciate your understanding and cooperation in helping us maintain high standards of hygiene, quality and product safety.

Nourishery
Nourish Your Skin. Own Your Glow.

Shopify allows merchants to maintain a written return policy and configure return/cancellation handling separately, so your operational Shopify settings should match the wording published here